FAQ: Support
How can I connect to Vodafone Turkey network?
- Select the item corresponding to "manual network selection" from the menu of
your mobile device. A list of operators will be displayed on the screen.
- Select Vodafone.
- Vodafone Turkey network appears on the screen as VODAFONE TR.
How can I start an international phone call while roaming in Turkey?
To make an international phone call while roaming in Turkey you have to dial the
international dialing code '00' or '+', followed by the code of the country you're
calling.
For example, if you wish to phone Belgium, dial + 32 486 XXX XX XX or 00 32 486
XXX XX XX
How can I call a Turkish phone number while roaming in Turkey?
To make a call to a Turkish phone number also dial the number with the international
dialing code.
Example: 0090 542 XXX X XXX or +90 542 XXX X XXX
Can I make a EDGE / 3G connection while roaming in Turkey?
You can use internet services over EDGE/3G, as long as your home operator has internet
roaming agreement with Vodafone Turkey.
What are the roaming rates in Turkey?
Please see your home country vodafone web pages
for reviewing roaming prices in Turkey.
Can I dial my home short codes while roaming in Turkey?
Yes, you can. Vodafone Turkey has implemented a virtual home environment service
for visitor roaming customers . And, this service enables you to connect to your
Voice Mail and Customer Care services by dialing your home short codes same as you
are using in your home country.
What are the roaming rates in Turkey?
Please see your home country
vodafone web pages for reviewing roaming prices in Turkey.
Can I call my home Vodafone Customer Services free of charge?
If you’re a current Vodafone subscriber, you can call your Customer Services in your country,
free of charge, at Vodafone Shops. Click here to view the list of nearest Vodafone Shops.
Should I register the mobile device that I brought from abroad?
You should contact with the nearest Vodafone You should contact to the nearest
Vodafone Shop for registration within 30 days after you arrived Turkey. Please take
this notification into consideration only if you are having Turkish SIM card using
any handset with a foreign IMEI ( International Mobile Equipment Identity). Unless
the registration is done, handset will be blocked and placed in the "not registered"
list.